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h oils to prevent woodworm and cracks. Please take the time to look at our furniture care page about looking after your furniture on the bottom of our site map page. Any fault’s that occur within 3 months will be fixed at your address with our engineer first, if the fault can not be fixed then we will inspect the product, a refund or exchange will be made only on the ‚condition that the product has not been misused‘ Please note significant use from wear and tear for contact use is not covered by Smithers of Stamford and does not have any warranty. All contract furniture items are listed in our shop and come with a guarantee. Gifts and lighting warranty is for 30 days.
63 International Shipping Insurance – ‚Small items that are not furniture‘ – Check goods on arrival, if you have damage please contact us within 48 hours to report damage or loss. Send us the photos of damages, and also the photos of the original box showing were damage or loss is seen, we need the box to make the claim, and for a return journey. Please note if you don’t keep the box insurance will not cover the claim. FedEx only covers insurance if within this time frame of 48 hours from Signature time. If this is not done, we do not take responsibility for the damage or loss. Large furniture orders are only insured with our wooden crate service, all customers have the option of furniture being sent in a cardboard box but this is not insured and we are not liable, we will contact customers by email expressing our Concerns about sending in cardboard. We always state by email not to send without a wooden crate.
64. Customers wanting parcels left with next door or left on premises without signing for is at your own risk, and we won’t be held responsible for any loss or damage.
65. The UK only Exchange and Refunds, Contact us within 3 days and we will exchange for another item or refund, minus our original shipping cost and return journey, Goods must be unused in perfect condition. (including original box and remain in a saleable condition, it is your responsibility to send back to us with courier of your choice. Address Smithers of Stamford. We are unable to refund the return postage by you. Please note sale items are nonrefundable and Made to order items are nonrefundable
66 Worldwide Shipping Damages – products are insured only on our wooden crate service, customers will get this option before we ship furniture abroad. Option 2 All cardboard boxed furniture will not have our insurance, if your furniture gets damaged in transit we are not liable. Small decor, gifts are all insured in our standard FedEx parcel service.
67 UK Shipping Damages Must be Reported in 24 hours, this is our terms of sale, please open your package on delivery. If reported after 24 hours Smithers of Stamford is not liable.
68 International shipping All customers please contact us first before you place the order, so we can get the correct shipping quote for your country.
69 Please note all orders international we are not responsible for any loss from your countries customs entry, and Smithers of Stamford will not pay out a refund for loss from failed customs entry. Recipient refused parcel we at Smithers of Stamford are not liable for goods and outward shipping cost.
70 Any credit or debit card fraud transactions that are filed from customers bank after a 30 day period from the original customers‘ purchase date. ‚Smithers of Stamford Is not liable for loss of funds from the sale‘
71 All International Orders import Tax will be added to your product from your Countries Customs, please be aware of the added tax on the product when you receive it. ‚If you don’t except the COD taxes we are not liable for the goods, Smithers of Stamford will not refund the product amount to you or outward shipping cost! Smithers of Stamford is not liable. Final Sale-No Refund.
72 Customs Problems – Any problems with your countries ‚customs policies“ we are not liable for the goods, we do our best to get products to you and will help liaise with customs for you as best we can, but sometimes there may be a problem with the product and red tape rules that may stop your product entering your country, Smithers of Stamford are not liable for this and do not offer a refund.
73 International Orders If the customer refuses delivery from us, we are not liable and NO refund will be given under any circumstances.
74 All Commission made to orders items are non-refundable
75 Uk failed deliveries that are sent back to Smithers of Stamford are chargeable and will be deducted from your original payment method. We do not offer guaranteed timed deliveries if couriers are late with the delivery please contact us, any refused deliveries will be charged back to your original payment method.
